Cancellations & Changes
- Cancellations or date changes requested at least 3 days before your pick-up/delivery date: free of charge, full refund of any amount paid.
- Cancellations requested within 3 days of your pick-up/delivery date: the security deposit is not refunded in cash, but you’ll receive a voucher of equivalent value, valid for a future booking (valid for 6 months).
- No-shows: the security deposit is forfeited, no voucher issued.
Security Deposit Refunds
Your security deposit is refunded within 3 business days of returning your items, provided they come back in the condition they were rented in. Deductions may apply for damage, missing items, or late returns — see our Terms & Conditions for full details.
Questions?
If anything about your refund or return isn’t clear, email us at hello@backdroproom.com — we’re happy to help.