Terms and Conditions

Terms & Conditions

Submitting a booking request is not a confirmed reservation.
The Backdrop Room reviews booking requests manually and, if available, sends an approval email with the final price and deposit due.
To finalize the booking, the security deposit must be paid (via Revolut or Bank Transfer) within 3 days of the approval email.
If the deposit isn’t received within that window, the booking is automatically cancelled and the dates are released.

Rental periods available: 3, 5 or 7 days, chosen at booking.
The rental period runs from the agreed pick-up/delivery date to the agreed return date.

Prices are as listed on the website at the time of booking, including any applicable multi-item discount.
Payment method for the rental fee (Cash, Revolut, or Bank Transfer) is selected at booking.
The security deposit is due in advance, at the time of booking confirmation, via Revolut or Bank Transfer only (cash isn’t possible here, since it must be paid before pick-up/delivery) — see Section 4.
The rental fee balance is due at pick-up or delivery, via the payment method chosen at booking.
For bank transfers that are not instant, items will not be handed over until payment has been confirmed as received.

A refundable security deposit of 40% of the total order value (minimum €15) is required to confirm the booking, paid within 3 days of the approval email via Revolut or Bank Transfer (see Section 1).
The deposit is refunded after the rented items are returned and inspected, minus any deductions for damage, missing items, or late return (see sections 6 and 7).
Deposits are refunded within 3 business days of the item being returned/collected.

Pick-up is available on specific dates/times only, as communicated at booking.
Delivery is available on request across Malta (excluding Gozo), on specific dates/times only, based on availability. To request it, select pick-up at checkout and write “Delivery” (plus your address, if different from your billing address) in the order note. Delivery costs €10, and is free for orders of €100 or more. We confirm delivery in our approval email.
The customer is responsible for having the items ready for collection (return) at the agreed date, time, and location.

Cancellations or date changes requested at least 3 days before the pick-up/delivery date: free of charge, full refund of any amount paid.
Cancellations requested within 3 days of the pick-up/delivery date: the security deposit is not refunded in cash, but the customer receives a voucher of equivalent value, valid for a future booking (valid for 6 months).
No-shows (items not collected/received and no cancellation made): the security deposit (already paid to confirm the booking) is forfeited — no voucher issued.

Items must be returned in the same condition they were provided, normal wear excepted.
Minor damage (light stains, minor wear that can be cleaned/repaired): a cleaning/repair fee will be deducted from the deposit:
- Flowers/small pieces: €5
- Backdrop covers / pedestals: €8
- Arches: €15
Major damage or loss (item broken beyond repair, or not returned): the replacement cost of the item will be deducted from the deposit. If the replacement cost exceeds the deposit amount, the customer agrees to pay the difference.
Late returns: a grace period of a few hours is allowed; after that, a late fee of 20% of the total rental fee per day applies, deducted from the deposit (capped at the deposit amount — no additional charge beyond that).

All rentals are DIY (self-assembly and disassembly) unless “I’ll need help with this” is selected and agreed to at booking.
Requests for set-up help are subject to availability and are not guaranteed.

The Backdrop Room is not responsible for any injury, accident, or damage occurring during the customer’s assembly, use, or disassembly of the rented items.
Customers are responsible for using the items safely and as intended — including ensuring items (e.g. arches) are stable and secured before leaving them unattended.

By submitting a booking, the customer confirms they have read, understood, and agree to these Terms & Conditions.